1edge Back to site

Terms of Service

Last updated: June 8, 2026

These Terms of Service ("Terms") govern access to and use of the 1edge website at 1edge.ai (the "Site") and, where a separate written agreement is not in place, the 1edge platform and related services (collectively, the "Platform"). The Platform is operated by RTC Edge LLC ("1edge," "we," "us," or "our").

1edge is a business-to-business technology platform provided to software companies and other business partners. The Platform is not offered or sold to individual consumers. By accessing the Site or Platform you agree to these Terms on behalf of yourself and the organization you represent.

1. About 1edge

1edge is an AI-powered omnichannel communication technology platform. We provide communication capabilities (including voice, SMS, and email, with AI orchestration) that partner companies integrate into their own software products. 1edge provides technology, not professional, telecommunications-carrier-of-record, or advisory services to end users.

2. Eligibility and Business Use

The Site and Platform are intended for use by businesses and their authorized representatives. You represent that you are at least 18 years old and authorized to bind your organization to these Terms. The Platform is not directed to consumers, and you may not use it for personal, family, or household purposes.

3. Partner Agreements Control

Access to and use of the Platform in production is governed by a separate written agreement between 1edge and the partner organization (a "Partner Agreement"). If any conflict exists between these Terms and a signed Partner Agreement, the Partner Agreement controls for the subject matter it addresses. These Terms govern the Site and any Platform access not covered by a Partner Agreement (for example, evaluations, demos, or trials).

4. Acceptable Use

You agree not to, and not to permit any third party to:

  • use the Site or Platform in violation of any applicable law or regulation, including telecommunications, anti-spam (e.g., TCPA, CAN-SPAM), and data-protection laws;
  • send unlawful, fraudulent, harassing, or unsolicited communications through the Platform;
  • attempt to gain unauthorized access to, interfere with, or disrupt the Site, Platform, or related systems;
  • reverse engineer, decompile, or attempt to derive source code except to the extent permitted by law;
  • misrepresent your identity or affiliation, or use the Platform to infringe the rights of others;
  • resell, sublicense, or provide access to the Platform except as expressly permitted in a Partner Agreement.

You are responsible for obtaining all consents and providing all notices required for the communications you (or your end users) send through the Platform.

5. Messaging and Voice Compliance

Because the Platform delivers voice, SMS, and email communications, the following apply to all communications you or your end users send through it:

  • Application-to-person (A2P) use only. The messaging capabilities are for legitimate business communications (e.g., notifications, alerts, reminders, two-way support), not for unsolicited bulk or person-to-person spam.
  • Consent and opt-out. You must obtain and maintain all legally required consent before sending messages or placing calls, honor opt-out requests promptly (including "STOP"/"HELP" keyword handling for SMS), and comply with the TCPA, CAN-SPAM, CTIA messaging principles, and applicable carrier and A2P/10DLC registration requirements.
  • Prohibited content. You may not use the Platform to send content that is unlawful or restricted by carriers or regulators, including content related to illegal activity and categories commonly restricted by carriers (such as sex, hate, alcohol, firearms, tobacco, cannabis, and certain high-risk financial offers), except where expressly permitted and compliant with all applicable rules.
  • Call recording. Where call recording is used, you are responsible for providing notices and obtaining consents required by applicable one-party or two-party (all-party) consent laws in the relevant jurisdictions.

You remain responsible for the content of, and the legal basis for, all communications you send through the Platform. We may suspend or disable communications that we reasonably believe violate this section or applicable law.

6. Intellectual Property

The Site, the Platform, and all related software, content, and trademarks (including the 1edge name and logo) are owned by RTC Edge LLC or its licensors and are protected by intellectual-property laws. Except for the limited rights expressly granted in a Partner Agreement, no rights are granted to you. You may not use our marks without prior written permission.

7. Third-Party Services

The Platform orchestrates certain third-party components (for example, large language models and related AI APIs). Your use of features that rely on such components may be subject to those providers' terms. We are not responsible for third-party services we do not control.

8. Data Processing

Where the Platform processes personal information about a partner's end users, 1edge acts as a processor/service provider on the partner's behalf, as described in our Privacy Policy. A Data Processing Addendum (DPA) governing such processing — including security measures, breach notification, and subprocessor terms — is available to partners on request and is incorporated into the applicable Partner Agreement.

9. Confidentiality

Information exchanged in connection with evaluating or using the Platform that is marked confidential, or that a reasonable person would understand to be confidential, must be protected and not disclosed except as permitted by a separate confidentiality or Partner Agreement.

10. Disclaimers

THE SITE AND PLATFORM ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Site or Platform will be uninterrupted, error-free, or secure. Any service levels are addressed only in a Partner Agreement.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RTC EDGE LLC AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SITE OR PLATFORM. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SITE (ABSENT A PARTNER AGREEMENT) WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (USD 100).

12. Indemnification

You agree to indemnify and hold harmless RTC Edge LLC and its affiliates from claims, damages, and expenses (including reasonable attorneys' fees) arising from your use of the Site or Platform, your communications sent through the Platform, or your violation of these Terms or applicable law.

13. Termination

We may suspend or terminate access to the Site or non-contracted Platform access at any time. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date. Continued use after changes constitutes acceptance.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict-of-laws principles. Any dispute, controversy, or claim arising out of or relating to these Terms will be brought exclusively in the state or federal courts located in New Hampshire, and you consent to the personal jurisdiction and venue of such courts.

16. Contact

Questions about these Terms: contact@1edge.ai
RTC Edge LLC
P.O. Box 471, Merrimack, NH 03054, USA