AI Omnichannel Platform
AI-Powered Omnichannel for Property Management
Build voice, SMS, and email communication workflows where AI and your customer teams work side by side — AI handles intake and routing, people step in when it matters.
The 1edge Platform
A complete omnichannel communication layer that plugs into your existing software, giving AI-powered SMS, voice, and email capabilities to your customer workflows.
Voice Calls
AI agents handle inbound and outbound calls with natural conversation and smart routing
SMS Messaging
Two-way text messaging with AI-powered auto-responses and bulk notification campaigns
Automated email workflows with AI-drafted replies, follow-ups, and smart categorization
AI + Human Workflows
Blend automated and human steps in any order — AI handles intake and routing, staff jump in when the situation calls for it
Embed Omnichannel Into Your Platform
Your software already solves your industry's core problems. 1edge adds the communication layer your customers need — without months of telecom integration work. We handle carrier connections, AI processing, and compliance so you don't have to.
- API-first integration with your existing platform
- White-label ready — your brand, our infrastructure
- Configurable workflows blend AI and human steps per use case
- Scales from hundreds to millions of interactions
Why Software Providers Choose 1edge
Add omnichannel communications to your platform without building telecom infrastructure. We bring the AI, the carriers, and the scale.
New Revenue Stream
Offer communication services as a premium add-on to your platform. Your customers get omnichannel, you get recurring revenue.
Zero Telecom Complexity
No carrier contracts, no compliance headaches, no infrastructure to manage. We handle all the telecom so you can focus on your product.
Increase Platform Stickiness
When your platform handles all communications, customers have fewer reasons to look elsewhere. Reduce churn with deeper integration.
Better End-User Experience
Tenants, staff, and managers communicate through one system. AI handles the routine, humans step in when it matters.
Launch in Weeks, Not Months
Our API-first approach means you can integrate omnichannel communications into your platform in weeks, not a multi-quarter build.
Enterprise-Grade Reliability
Built for mission-critical communications with 99.9% uptime, redundant infrastructure, and full audit trails.
Built for Scale
Infrastructure that grows with your platform and your customers
Built for Property Management
1edge plugs into property management software to close the communication gap between tenants, staff, and managers — on voice, SMS, and email.
Tenant & Staff Communications
The everyday workflows your customers run — handled by AI and people together.
Maintenance Requests
AI handles intake by voice, SMS, or email and creates a service ticket in your platform. Staff can then text the tenant directly from that ticket to coordinate the fix.
Rent Reminders & Payments
Automated SMS reminders before due dates. Tenants can confirm, ask questions, or request extensions — AI handles the conversation.
Lease Communications
AI-drafted lease renewal notices, move-in instructions, and policy updates sent via email with smart follow-up tracking.
After-Hours Coverage
AI voice agents handle emergency calls 24/7, triaging urgent issues to on-call staff and logging everything else for morning review.
How It Fits Your Platform
Call, text, or email — AI responds instantly on any channel they prefer
Get notified only when human attention is needed, with full context
Complete visibility into all communications with analytics and reporting
Unlimited Voice AI Call Minutes for Ticket Intake
Other AI voice platforms bill speech-to-speech by the minute and add fees for phone numbers. 1edge owns its carrier-grade infrastructure — so ticket-intake calls and SMS are included at a flat per-ticket price, with free phone numbers.
Based on typical property management ticket-intake calls averaging about 3.5 minutes.
1edge vs. Retellai.com
Estimate your monthly savings on speech-to-speech AI.
Pay-as-you-go; speech-to-speech billed per minute.
≈ 1,250 units at 0.4 tickets/unit/month
1edge runs on the most advanced speech-to-speech AI models, which listen and respond in a single step. Pipelined systems pass every turn through three separate services — speech-to-text, a language model, then text-to-speech — and each hand-off adds delay and another point of failure. Speech-to-speech answers faster, handles interruptions naturally, and keeps the caller’s tone and meaning intact.
- $65/mo + $0.70 per ticket
- Unlimited intake calls & SMS
- Free phone numbers
- No voice min charges — pay per ticket
- Voice AI minutes ($0.345/min)$690
- 25 phone numbers$50
- On Retellai.com, speech-to-speech voice AI is billed at $0.345/min. SMS billed separately.
Illustrative estimate based on published speech-to-speech rates, phone numbers at $2/number/mo, and SMS at $0.01/msg. Vapi adds a $500/mo Agency base fee plus $0.05/min platform orchestration on top of AI model costs. 1edge charges nothing for voice minutes, phone numbers, or SMS messages and SMS functionality, and there are no charges for wrong-number calls or other call minutes when no ticket is created. Ticket-intake calls average ~3.5 min; assumes one call per ticket. Actual costs vary by deployment. 1edge prices in this calculator are averages and can be higher or lower depending on various factors; 1edge reserves the right to adjust pricing at any time.
Built by Operators and Technologists
1edge was created by a team that has lived both sides of the problem — running property management operations day to day, and building the communications and AI technology that powers modern platforms. We've felt the chaos of fragmented communication firsthand, and spent careers building the infrastructure to fix it.
Property Management & Operations
1edge's operations leadership brings well over a decade of hands-on experience in real estate and property management — including owning and operating a property management company across a portfolio of apartment buildings. That career spans development and operations for sustainably built communities, advanced graduate study in real estate and law, and executive training in artificial intelligence at leading institutions. 1edge's approach to tenant, staff, and manager communication is shaped directly by this real-world operating experience.
Communications, AI & Technology
1edge's technology leadership has spent decades architecting and operating large-scale converged voice, web, and mobile platforms — building successful companies in speech and unified communications from the ground up. The work is backed by multiple issued patents in speech-enabled communications, including innovations in building voice AI agents. Deep expertise spans VoIP, SIP, WebRTC, speech recognition, CPaaS and UCaaS platforms, and AI-driven voice interfaces — the foundation 1edge is built on.
By combining hands-on property management experience with decades of communications and AI engineering, 1edge builds technology that actually fits how the work gets done.
Frequently Asked Questions
What property management software providers most often ask about partnering with 1edge.
Most competitors are integrators — they stitch together several third-party services (telephony API providers, email providers, separate AI API vendors) and pass that complexity and cost on to you. 1edge built its own fully integrated omnichannel stack — voice, SMS, email, and AI — with no third-party providers in the critical path. That single architectural choice drives three advantages:
- Highly competitive pricing — no stacked third-party markups to pass through.
- Higher reliability — fewer third-party components means fewer points of failure.
- Greater operational efficiency — no need to coordinate around other vendors' releases, maintenance windows, rate limits, or breaking changes.
Ready to Add AI-Powered Omnichannel?
Tell us about your platform and we'll show you how 1edge can add AI-powered SMS, voice, and email for your customers.
Partnership Inquiries
If you build property management software, we'll help you add AI-powered omnichannel, including voice, SMS, and email, for your customers communications — tenants, staff, and managers.